Grant or Downgrade Access to Support

when working on a support ticket, we may need to access your data to troubleshoot or fix your broken connector or destination in that case, we will ask you to grant datalakehouse io access to your data for a limited time you can allow or deny data access if you grant us data access, you can revoke it at any moment invite dlh io support to your organization follow the steps below to invite the dlh io support user to your organization go to user invites in dlh io click the blue invite users button enter onboarding for the first name enter support for the last name enter onboarding support\@datalakehouse io for the email select org administrator for role click the blue save & invite button completed user invite downgrade or remove access for support follow the steps below to downgrade or remove access to the dlh io support user go to the users panel in dlh io select the desired level of access for the onboading support user when requested by the support team, this level of access should be " org administrator " access however, once a support ticket has been completed you may later downgrade access by selected observer or no access options