Security

Grant or Downgrade Access to Support

3min

When working on a support ticket, we may need to access your data to troubleshoot or fix your broken connector or destination. In that case, we will ask you to grant DataLakeHouse.io access to your data for a limited time. You can allow or deny data access. If you grant us data access, you can revoke it at any moment.

Invite DLH.io Support to Your Organization

Follow the steps below to invite the DLH.io support user to your Organization

  1. Go to User Invites in DLH.io
  2. Click the blue Invite Users button
  3. Enter Onboarding for the First Name
  4. Enter Support for the Last Name
  5. Enter [email protected] for the Email
  6. Select Org Administrator for Role
  7. Click the blue Save & Invite button



Completed User Invite

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Downgrade or Remove Access for Support

Follow the steps below to downgrade or remove access to the DLH.io support user

  1. Go to the Users panel in DLH.io
  2. Select the desired level of access for the Onboading Support user
    1. When requested by the support team, this level of access should be "Org Administrator" access. However, once a support ticket has been completed you may later downgrade access by selected Observer or No Access options.
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Updated 07 Nov 2024
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