Subscription Plan Issue

DLH.io is subscription plan based. When a customer signs up for an account and/or a free trial, the initial use of the platform is under the trial period. Once the trial period expires a subscription plan is required for purchase, unless you are using connectors or features that are under the free tier.

When a subcription plan expires or one is never selected with payment option entered or an annual contract not in place, features used during the trial period, etc. may no longer function for your account.

As an example for sync bridges and connectors you may see a status such as this one stating, "Subscription Plan Issue".

In this case you eiter need to contact our sales team and/or enter payment information (i.e.: credit card) in the billing information page of the platform (Dashboard > Billing)

If you have any doubts or concerns please contact our support team.

If you see the Subscription Plan Issue status, after your subscription issue has been resolved (i.e.: credit card payment information entered, discussion with sales team, etc.), you will need to click on the Sync Bridge in question and from the options dropdown for that Sync Bridge, click to enable the Sync Bridge. Then from the actions menu, select Mark as Idle. After which you can wait until the next scheduled sync time, or click on the Run Sync Bridge Right Now.